What Is the Policy Time Frame?

Our Returns & Refunds Policy generally applies for 30 days after your order is delivered. If you need to report a damaged, defective, incorrect, or significantly different item, please contact us within this period.

Requests submitted after 30 days may not be eligible for a refund or replacement, except where otherwise required by applicable law.

What Shipping Methods Are Available?

We offer shipping options for customers in the United States and internationally. Available shipping methods and costs may vary depending on your destination and the products in your order.

The exact shipping cost will be displayed at checkout before you complete your purchase.

Please note that we currently may not be able to deliver to certain restricted destinations, including some U.S. military addresses.

How Long Will It Take to Get My Package?

Estimated processing and shipping times are shown below. Business days are Monday through Friday and do not include weekends or holidays.

Product	Processing Time	Estimated Shipping Time
Apparel	1–3 business days	3–7 business days
Mugs	2–3 business days	3–7 business days
Posters & Canvas	1–3 business days	3–7 business days
Hats	2–3 business days	6–8 business days
Bedding	3–5 business days	7–10 business days
All-Over Print Products	3–5 business days	8–15 business days

These are estimated delivery times and are not guaranteed. Carrier delays, holidays, weather, customs processing, and other circumstances may affect delivery.

Do You Ship Internationally?

Yes. We ship to selected international destinations. Shipping availability and delivery times may vary depending on the destination country.

Additional customs duties, taxes, or import fees may apply to international orders depending on local regulations.

What Payment Methods Are Accepted?

We currently accept PayPal for online purchases.

When you select PayPal at checkout, you will be redirected to PayPal to securely complete your payment according to PayPal’s payment process.

Is Shopping Online With NAHolidayMerch Safe?

We take reasonable measures to protect your personal information and support a secure shopping experience.

We do not sell your personal information. For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

Can I Change My Order?

Because many of our products are made to order, we generally cannot change product selections after production has started.

Please carefully review the size, design, color, quantity, and shipping address before completing your purchase.

If you notice an error, contact us as soon as possible and we’ll do our best to assist you.

Can I Cancel My Order?

You may request a cancellation as soon as possible after placing your order. Because production may begin shortly after an order is received, cancellation requests are only accepted before production starts.

If your order has already entered production or fulfillment, we may be unable to cancel it.

Please contact [email protected] with your order number and cancellation request.

Can I Return or Get a Refund for My Order?

If you receive a damaged, defective, incorrect, or significantly different product, please contact us within 30 days of delivery with your order number and supporting photos or videos.

Depending on the circumstances, we may offer a replacement or refund.

For made-to-order products, returns due to a change of mind or incorrect customer selections, such as size, color, design, quantity, or shipping address, are generally not accepted.

Please review our Returns & Refunds Policy for complete details.

I Haven’t Received My Package. What Should I Do?

First, check your tracking information to confirm the latest delivery status. If the carrier shows the package as delivered, please check around your delivery location and with household members or neighbors.

If you still cannot locate the package, contact the shipping carrier using the tracking information provided in your shipping confirmation email.

If the issue remains unresolved, contact our support team at [email protected] with your order number and tracking information, and we’ll do our best to assist you.